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Frequently Asked Questions

Orders, Shipping & Delivery

How long does shipping take?

Shipping typically takes 5–7 business days for fulfillment from our small but mighty team, plus transit time depending on your chosen shipping method. You’ll receive tracking once your order ships.

Do you offer free shipping?

Yes, we offer free standard shipping on U.S. orders over $50 (before tax). A flat rate shipping fee applies for orders under $50.

Can I track my package?

Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow its journey. (Check your spam folder if you don’t see it!)

Do you ship internationally?

We’re actively working on expanding international shipping options. If you don’t see your country at checkout, email us at help@allbetterco.com and we’ll do our best to help.

Returns, Exchanges & Satisfaction

What is your return policy?

We currently do not accept returns on opened products. If you’re unsatisfied, please email help@allbetterco.com with your order number — we want you to feel confident about your clean first aid purchase.

What if my product arrives damaged or defective?

We’ll gladly replace damaged or defective items with the same product at no extra cost. Just send a photo and your order number to help@allbetterco.com.

Product & Ingredient Safety

What does PFAS-free mean and why is it important?

PFAS stands for per- and polyfluoroalkyl substances,  a group of persistent “forever chemicals” often used for moisture resistance but not ideal for everyday skin contact. All Better Co. bandages and many products are PFAS-free and non-toxic, meaning they avoid these chemicals in favor of cleaner materials.

Are your bandages eco-friendly and compostable?

Yes. Our Better Bandages are made with compostable bamboo and plant-based materials that break down much more quickly than plastic bandages, supporting a cleaner, more sustainable option for your medicine cabinet.

Do your products contain fragrance or parabens?

No. Our first aid products, including The Everything Spray, are fragrance-free, alcohol-free, PFAS-free, and free from parabens or unnecessary irritants, making them suitable for a wide range of skin types.

Are your products considered “clean” or “non-toxic” first aid?

We design our products with a clean, thoughtful approach to ingredients and materials, avoiding harsh chemicals, unnecessary additives, PFAS, and irritating ingredients wherever possible. While “clean” and “non-toxic” are not regulated terms, we focus on transparency, skin safety, and modern standards so families can feel confident in what they’re using.

Are your products safe for sensitive skin?

Yes. Our bandages and sprays are designed for sensitive skin, hypoallergenic wear, gentle adhesion, and everyday use. They are free from latex, formaldehyde, petroleum, and artificial dyes.

How to Use Our Products

What makes your bandages and products different?

Our products, including our PFAS-free, non-toxic, bamboo bandages and first aid sprays, are designed with skin health and safety in mind. They avoid harsh chemicals, plastic, PFAS, and fragrances often found in conventional first aid products.

Can this be part of a non-toxic first aid kit?

Absolutely. Our products, PFAS-free bandages, itch-relief patches, and gentle sprays, are ideal staples for a clean first aid kit built around safe ingredients, skin health, and everyday needs.

Can I use your products on bug bites, scrapes, or rashes?

Yes. Sprays like The Everything Spray are formulated to gently clean and calm skin after bug bites, scrapes, rashes, and everyday irritations without stinging or harsh chemicals.

Why isn’t my Don’t Scratch That Patch sticking well?

Make sure the area is clean and dry before applying any patch or bandage. A gentle wipe with a damp cloth can help remove oils or dirt so it adheres better.

Can I use the Don’t Scratch That Pen and Patches together?

Yes. Many people like to use them together. Apply the pen first and let it dry to the touch, then apply your patch for extra protection and healing support.

Are your Don’t Scratch That Patches reusable?

No. Our hydrocolloid patches are designed for single use to help protect and support the healing of minor itch-related skin flare-ups or irritation.

About All Better Co. – Brand & Founders

Who founded All Better Co.?

All Better Co. was founded by two moms and longtime friends who were frustrated by the lack of clean, modern, and thoughtfully designed first aid options for their families. What started as conversations about bug bites, scrapes, and sensitive skin turned into a mission to reimagine first aid for modern life.

Why was All Better Co. created?

All Better Co. was created because first aid hadn’t evolved, even as food, beauty, baby care, and wellness had. The founders saw a gap between the products families were using and the standards they expected for safety, ingredients, and design.

Is All Better Co. a woman-founded brand?

Yes. All Better Co. is a woman-founded, mom-led brand built by two female founders who saw firsthand how often families rely on first aid, and how little the category had changed.

What makes All Better Co. different from traditional first aid brands?

Traditional first aid brands have focused on convenience and cost for decades. All Better Co. focuses on:

  • PFAS-free, non-toxic materials
  • Skin-supportive ingredients
  • Bamboo and plant-based alternatives
  • Modern, calm design
  • Family-first usability
  • Eco-aware materials

We approach first aid the same way modern brands approach skincare and wellness — with intention, transparency, and care.

Is All Better Co. a medical company?

No. All Better Co. is a modern first aid and personal care brand, not a pharmaceutical or medical company. Our products are designed for everyday, at-home first aid moments and skin care needs. For serious injuries or medical concerns, always consult a healthcare professional.

Where is All Better Co. based?

All Better Co. is a U.S.-based brand built by a small, hands-on team. We work closely with our manufacturing partners to ensure quality, safety, and thoughtful sourcing across our product line.

Are All Better Co. products tested on animals?

No. All Better Co. products are cruelty-free and are not tested on animals.

Is All Better Co. just for kids?

Not at all. While many families discover us through their kids’ needs, our products are designed for people of all ages. Cuts, scrapes, bites, rashes, and bumps happen at every stage of life, and everyone deserves better first aid.

Why does All Better Co. focus so much on skin?

Because skin is your body’s largest organ, and first aid is applied directly to it, often when it’s compromised. We believe products that touch broken, irritated, or sensitive skin should be held to higher standards, not lower ones.

Wholesale, Retail & Partnerships

Do you offer wholesale pricing?

Yes. Select products are available for wholesale. Please reach out to us at wholesale@allbetterco.com to learn more about wholesale orders.

Where can I buy All Better Co. products in stores?

You can find All Better Co. products at select retailers across the U.S. — check our Stockists page for locations near you.

Still Have Questions?

Reach out anytime, we’re here to help.

help@allbetterco.com

Contact us through our website contact form